30-Day Returns
We want you to be happy with your HYGEA BEAUTY order. You can request a return within 30 days of receiving your order, provided the product is unused, unopened and remains in its original sealed retail packaging.
Hygiene-sealed products
Our makeup sponges are supplied in sealed packaging for hygiene reasons. Once the seal has been broken or the pack has been opened, we cannot accept a change-of-mind return.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible. Your statutory rights are not affected by this policy.
How to request a return
Email support@hygeabeauty.com with your order number and the reason for your return, and wait for return instructions before sending anything back.
Return postage
For change-of-mind returns, the cost of returning the item is the customer's responsibility. If an item is faulty, damaged or incorrect, we will deal with return costs as required by law.
Refunds
Once your return has been received and checked, we will let you know whether the refund has been approved. Approved refunds will be issued to the original payment method. Any refund of delivery charges will be handled in accordance with your statutory rights.
This policy is in addition to, and does not limit, your rights under UK consumer law.